**Tim Miller**, the Executive Director of Policy Development for the **UK Gambling Commission**, highlighted the significance of cooperation as central to their responsible gambling strategy.
“As a regulatory body, we are devoted to collaboration wherever feasible,” he mentioned, beginning his address by praising the strengthening relationship between the financial sector and the gambling industry. He noted that this sector previously lacked engagement concerning gambling-related harm.
Miller stressed that collaboration is crucial in multiple ways, specifically mentioning the necessity of working alongside operators and other regulatory bodies to create a “fairer, safer, and crime-free” industry.
He continued by stating, “As we progress from voluntarily funded treatment initiatives towards a statutory levy, maintaining a commitment to teamwork is essential. This cooperation should involve diverse voices, encompassing those with the necessary knowledge, insights, skills, and experience to ensure the industry’s future success.”
Miller reflected on how the national strategy effectively transformed a previously fragmented and overly competitive environment into one that welcomes input from varied perspectives. “During the national strategy’s implementation, we notably began incorporating the voices of individuals with lived experiences into various organizations. Nevertheless, as we approach the reality of a statutory levy, there have been increasing tendencies to silence some voices.”
This “exclusion of voices” is something Miller cautioned against. He emphasized the value of recognizing each unique experience, drawing from lessons learned through the national strategy.
“We must ensure that we listen to the perspectives of all consumers, including those who gamble without harm. For a future system to authentically adopt a preventative approach, comprehending why some individuals do not experience harm is equally crucial to understanding what can prevent harm.”
Additionally, he emphasized incorporating feedback from those involved in current services, noting that he frequently hears from individuals who have greatly benefited from these services or rely on them.
“Whatever the future structures and systems may entail, tapping into the expertise of those already making a difference is vital for the next steps.”
Lastly, Miller mentioned that voices from within the industry should also be considered. He clarified, “Do not misunderstand me—the industry should not dictate the design of treatment and support services, and research funded by the levy must be independently managed. People need confidence that the levy system functions without commercial influence, but this doesn’t mean the industry lacks worthwhile contributions.”
He concluded by reminding that transparency and openness, alongside including a wide range of voices, should not jeopardize the independence of the system but instead strengthen unified efforts.