Service Management Operations Team Lead

The Wow As Service Management Operations Team Lead you are expected to oversee and administer ITSM processes within Corporate IT such as Configuration Management, Problem Management and Request Fulfilment whilst acting as a central point of contact for Compliance and Regulatory Requirements. You are expected to approach these processes with an agile mindset, and support management in the continual improvement journey vis-a-vis overall process governance, produce and analyse Incidents’ Metrics, R

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