Senior Internal Operations Manager

Our client is a global media and events brand in the iGaming sector, delivering trusted news, insightful content, market-leading events, and networking opportunities for professionals worldwide. We are seeking a Senior Internal Operations Manager to keep day to day activities running smoothly in Malta, with hybrid or on-site work options. You will report to the COO and play a hands on role in improving workflows, consolidating KPIs, and coordinating corporate administration across CSPs in Malta and the UK. This is a practical, execution focused position. You will connect teams, maintain systems, and ensure processes and performance data run smoothly so the business stays organised, compliant, and operationally consistent. Responsibilities Manage day to day internal operations across departments and ensure processes are followed consistently. Map, document and keep workflows up to date for procurement, approvals, onboarding, and project delivery. Identify bottlenecks and work with team leads to implement improvements and automation where possible. Maintain clear, traceable processes and ensure cross department visibility and alignment. Keep structured internal filing systems for operational and compliance documents. Take ownership of Monday.com as the central operational platform, including structure, automations, dashboards, and reporting. Understand tool interconnections to spot inefficiencies and opportunities to optimise. Serve as the main point of contact for CSPs in Malta and the UK, overseeing corporate administration and compliance. Coordinate KYC processes, shareholder documentation, and annual filings, and manage insurance policies and renewals. Track trademark registrations and deadlines, keeping a well organised repository for corporate documents. Collect, track and consolidate KPIs from all departments and prepare clear performance reports for the COO and leadership team Must-Haves Minimum 5 years of experience in operations, process management, or corporate administration. Proven expertise in Monday.com, including boards, automations, dashboards, and reporting. Strong organisational skills and the ability to structure workflows across multiple departments. Excellent problem solving and execution skills, with a proactive, you-own-it mindset. Understanding of how business functions interconnect and excellent attention to detail. Strong interpersonal and communication skills; capable of coordinating across teams. Experience working with CSPs on governance and compliance and consolidating KPIs. Fluent in English, both written and spoken. Nice-to-Haves Experience in digital, media or event driven industries. Familiarity with HubSpot, Microsoft 365, and related tool integrations. Experience creating or maintaining SOPs and process libraries. Analytical mindset and ability to interpret dashboards and identify trends. Natural drive for structure, clarity, and continuous improvement. Relocation is local only, and the role supports hybrid or on-site work in Malta. In addition to a challenging, varied workload, you will receive private health insurance after probation, access to the Employee Assistance Programme, retail discounts, and flexible working hours with remote-friendly options. You will join a lively team with access to the Malta HQ, snacks, coffee, and regular socials.

See job posting for requirements