Senior GameOps Manager

Join our ambitious team as a Senior GameOps Manager at a highly innovative company shaping the future of gaming! In this leadership role, the focus is on guiding a dedicated team of GameOps professionals, fostering growth and excellence while driving impactful marketing and CRM strategies. Collaborate across global teams to deliver innovative campaigns that delight players and elevate the brand. Work mode: hybrid – 3 days per week from the Wave Office in Gdansk or Unity Office in Krakow. What You'll Do Lead, mentor, and develop a team of GameOps managers and associates, ensuring high performance and engagement. Define and be responsible for execution of medium to high complexity CRM campaigns, lifecycles, and events. Collaborate with QA, Art, Dev, Product, Solutions, Data Science, and Customer Service to align campaigns with company objectives. Monitor campaign performance metrics, provide insights, and recommend strategic adjustments. Ensure high-quality creative assets and marketing copy through review and guidance. Drive adoption of guidelines in campaign planning, tools usage, and lifecycle management. Advocate for process improvements and enhanced internal tools to support team efficiency. Find opportunities for new campaign concepts and innovative strategies. Resolve advanced configuration or campaign issues, mentoring the team to independently handle challenges. Act as a bridge between GameOps and leadership teams, representing the team’s perspective and initiatives. What We're Looking For Proven leadership experience managing small to medium-sized teams. Strong technical understanding of CRM platforms and marketing automation. Passion for gaming and the ability to inspire the team with that enthusiasm. Exceptional communication skills in English for effective collaboration across global teams. Strategic mindset with excellent prioritization, delegation, and decision-making skills. Team-oriented approach and ability to cultivate a positive, collaborative work environment. Experience in the gaming industry, LiveOps, or CRM management. Strong interpersonal and coaching skills, fostering professional growth across the team. Experience with Jira, Confluence, or similar collaboration and project management tools. Analytical and logical thinking to manage complex processes and campaigns. Highly organized and adaptable to a fast-paced, evolving environment. Why Product Madness? As part of the Aristocrat family, we share their mission of bringing joy to life through the power of play, with a world-class team who creates top-grossing, leading titles in the social casino genre, including Heart of Vegas, Lightning Link, Cashman Casino. With 800 team members across the globe, Product Madness is headquartered in London, with offices in Barcelona, Gdańsk, Lviv, Montreal and a remote team spanning the USA, making us a truly global powerhouse. We live by our People First principle. Regardless of where, when, or how they work, our team members have opportunities to elevate their careers, and grow alongside us. We take pride in fostering an inclusive culture, where our people are encouraged to be their very best, every day. But don’t just take our word for it. In 2024, we made the Global Inspiring Workplace Awards list, and won a bronze award at the Stevies for Great Employers in the ‘Employer of the Year - Media and Entertainment’ category. So, what’s stopping you? Travel Expectations None Additional Information At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. Aristocrat Leisure Limited (Aristocrat) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games. Listed on the Australian Securities Exchange (ASX), Aristocrat (ASX code: ALL) is headquartered in Sydney, Australia, with over 7300 employees working in more than 20 locations across the globe. Aristocrat offers a diverse range of products and services including electronic gaming machines, casino management systems, mobile games and online real money games, including iLottery. Aristocrat has seven corporate functions and three reporting segments that span regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money gaming (Aristocrat Interactive). Our game and product portfolios collectively entertain millions of players worldwide every day. Across our global enterprise, Aristocrat aims to create long-term sustainable value for all stakeholders by upholding our core values and producing the world’s best gaming content. Our people-first mindset prioritises the safety and wellbeing of our people. We have ambitions to be an industry leader in responsible gameplay and we invest in employees’ development and offer career pathways, so they have what they need to do their best work at Aristocrat. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us every day. We are excited about the future of Aristocrat and united by our mission and we invite everyone to join us as we bring joy to life through the power of play! Aristocrat Leisure Limited or its affiliates worldwide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any protected characteristic, such as race, color, sex, religion, national origin, physical or mental disability, genetic characteristic, pregnancy, breastfeeding or related medical condition, sexual orientation, gender identity, gender expression, ancestry, citizenship, age, marital, military and veteran status, or any other characteristic prohibited by local, state/provincial or federal law. If you need assistance or accommodation applying for a position, please reach out to helpdesk-recruiting@aristocrat.com. At Aristocrat, sustainability is embedded in our strategy, operations and the values and culture of our teams across the globe. Our Sustainability report provides information on the progress we’ve made each year, across our four strategic sustainability pillars – Good Governance & Responsible Business, Empowering Safer Play (formerly responsible gameplay), Operational Sustainability & Climate, and People & Community. You can read more about our progress here: https://www.aristocrat.com/sustainability/

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