Reactivation Agent

Reignite player excitement and boost engagement - perfect for a natural communicator who loves sparking conversations and turning connections into results. We’re looking for driven and personable Reactivation Agents to join a growing & vibrant team in Malta. In this role, you’ll reconnect with inactive players, reigniting their interest in online casinos through tailored offers and top-tier service. You’ll collaborate with global talent, bring fresh energy to the player base, and help drive success in a fast-paced, high-growth environment. Key Responsibilities include proactively reaching out to inactive players via phone and other channels to encourage their return to our online casino, providing exceptional customer service by addressing player inquiries, resolving issues, and ensuring a positive player experience, building and maintaining strong relationships with players, and utilizing effective communication and persuasion techniques to convey the benefits of returning to our online casino.

Native-level English language skills required; additional languages are a plus. Minimum of 1 year of experience in the online gambling industry, ideally as a Reactivation Agent, Customer Support Agent, or a similar role. Alternatively, a strong understanding of New Zealand/Australian culture paired with an interest in the online casino industry will also be considered. Excellent phone communication skills and the ability to engage players effectively. Strong initiative and autonomy in your work.