Product Manager - Retention

As a Product Manager in the Retention domain, focusing on customer communication, you will optimize and develop the communication way we have towards our customers. Working in the product area you are at the intersection of business, compliance, operations, development, and user experience. Gather and document requirements and prioritise them in alignment with the company and domain vision will be your responsibility. You will also define the product success metrics and set and evaluate targets in collaboration with the team and business stakeholders. You will be responsible for setting the mission, vision, and product strategy for your market, building an in-depth understanding of our customers, including their needs and what motivates their behaviours, and identifying the best communication channels to reach them. You will constantly explore new ways to optimise deliverability of our communication and the tools used, estimate and scope activities along with the development teams, and proactively reach out to compliance and other support functions to ensure all internal and external requirements are met. Additionally, you will work closely with external vendors for maintenance and new product discovery, read and interpret technical documentation, and develop documentation to support business functions.

Experience in Product Management, ability to translate quantitative data and qualitative insights into informed product decisions, strong analytical and problem-solving skills, great communication skills in English.