Operations Team Lead

1️⃣ Manage, control, and motivate assigned team members to hit goals and boost performance, ensuring top-quality service. 💪 2️⃣ Monitor service levels in real time during shifts to keep everything running smoothly. 👀 3️⃣ Ensure promotional and marketing activities are on point with the right equipment, attire, and vibe, following company policies. 🎯 4️⃣ Track and summarize daily performance of your team based on management objectives. 📊 5️⃣ Lead monthly team meetings & 1:1 sessions to give clear, constructive feedback, share updates, and plan ahead. 🗣️ 6️⃣ Support operations team members in their daily tasks whenever needed. 🤝 7️⃣ Spot career growth opportunities for your team and help them achieve their goals. 🚀 8️⃣ Motivate and inspire your team to create a positive, trust-based, and collaborative environment. 🌟 9️⃣ Participate in onboarding new hires and assess training needs for current staff. 🎓 🔟 Coach team members on communication skills to level up customer service. 💬

Education: Ongoing or completed higher education. 🌍 Language Skills: Advanced English (you’ll interact with global teams!). 💻 Computer Skills: Experienced user level (MS Office, email, etc.). 🤝 Team-Building Knowledge: Understanding of team creation and bonding principles. 🔗 Networking Skills: Great cooperation abilities, conflict resolution, and capacity to work with people from diverse cultures and viewpoints. 🗣️ Communication Skills: Ability to clearly explain work-related issues, company rules, and procedures. 💬 Strong Argumentation: Excellent reasoning and persuasion skills. ⚡ Quick Thinking: Ability to react fast, identify root causes, and find solutions. 📈 Management Know-How: Practical understanding of management and monitoring principles.