Multilingual Customer Account Advisor

A Brazilian Portuguese and Spanish speaking Customer Account Advisor to join our Customer Service team to support the Company’s operation at our offices based in Bogotá. You will assist our global customer base via Live Chat, telephone and email. You will be assisting our customers with a wide variety of account queries including payments, login, and verification and betting queries. From your first day with the Company, relevant training will be provided on all aspects of the role, including sports and betting, giving you the tools and knowledge to provide an excellent customer experience. Development continues throughout the role enabling you to build your career in an innovative team. We are keen to welcome candidates who are passionate about delivering high quality service whilst working in a fast paced, rewarding environment with fantastic opportunities for progression and job stability. The ideal candidate will possess a strong desire and passion to lead, coach, and develop others. This includes identifying development areas that will facilitate the progression of advisors and their day-to-day performance. Collaboration is essential, alongside the ability to demonstrate adaptability and a willingness to embrace new tasks within this diverse role. A comprehensive knowledge of development and Customer Support processes and procedures is highly desirable. The position is full-time, and the successful applicant will be required to work any four days on a 10 hour shift or five days on an 8 hour shift, between the hours of 07:00 and 02:30 the next day (this may change if needed).

B2 Portuguese & B2 in English, A passion for delivering outstanding Customer Service, Excellent people skills, Ability to multi-task; with strong attention to detail, Ability to problem solve and find a resolution, Competent literacy and numeracy skills, Preferred experience in a customer-facing role.