Key Account Manager

Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 20,000 EVOlutioneers across 40 markets worldwide, working in product innovation, software development, IT solutions, game hosting, and business support. Evolution’s dynamic and creative environment creates a unique opportunity for personal and professional growth.Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally.We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City, and DigiWheel.

Job DescriptionThe Key Account Manager is responsible to acquire, maintain, and optimise business relationships and partnerships to achieve business KPI’s. This will be by building relationships, increasing loyalty, and providing customers with the most relevant, personalised, and rewarding experience in a sustainable way.Main Responsibilities:Working closely with internal stakeholders to optimise strategy and ensure KPI targets are metRepresenting the entire range of the Company’s productsDistributing and presenting information to customers about upcoming game releases and opportunitiesLiaising with in-house resources and operators to undertake promotional campaigns fulfillment.Keeping close track on the performance of promotional campaigns to identify problems or issues that may ariseEstablishing and maintaining effective key account relationshipsAct as an intermediary between internal departments and customersActing as an escalation point for customers for any issues, and drive resolution actionProviding root-cause analysis, driving continuous improvement and execution of solutionsProactively assessing, clarifying, and validating customer needs on an ongoing basisEnsuring the timely and successful delivery of Company solutions according to customers’ needs and objectives. The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time; The scope of the job may also be subject to change as necessitated by business demand.

As a valued Team Member, you will be offered the following:Competitive salaryExclusive career growth opportunities – multiple key roles in the studio are being filled internally onlyAn inclusive and diverse workplace, like-minded  colleaguesAccess to Bookboon.com - e-library with 1000s of e-books, online courses, virtual classrooms and audio learnings"Grow with EVO" self-development trainingYou can work remotly in every country of Latin America 

Experience & Qualifications Required:Previous experience within online B2B industry, ideally in online gaming industry. Experience as Account Manager (3-5yrs)Sound commercial awareness and knowledge of business developmentDemonstrate a clear knowledge of how to generate results in a complex commercial environmentExperienced at effective client management.Proven team management capabilitiesBe analytical with the ability to think strategicallyHave a genuine passion for sales, negotiation, decision-making, and problem-solvingEducational background in a related field would be preferredStrong communication and written ability in English (portuguese language would be an asset)Proficiency with Microsoft Office Suite, such as Excel and PowerPoint. Power BI would be an asset.Be presentable, willing to travel and work outside of normal office hours.Any other ad hoc duties related to the role