Junior Customer Technical Support Officer

Your influential mission. You will... Provide first-level technical support to customers via phone, email, or chat. Troubleshoot and resolve basic technical issues related to software, hardware, or network systems. Document and track customer interactions and technical issues in the support system. Escalate complex issues to senior technical support or engineering teams. Assist in maintaining a knowledge base of common customer issues and solutions. Ensure a high level of customer satisfaction by providing timely and effective support. Collaborate with other team members to improve processes and customer service practices.

Have strong communication skills in English (both written and verbal). Demonstrate a basic understanding of IT systems, software, and networks. Have ability to troubleshoot and diagnose basic technical issues. Have customer-focused with strong problem-solving skills. Have ability to work independently and as part of a team. Demonstrate eagerness to learn and grow within the company. Can work on shifts (including weekends, public holidays, and night shifts). Have 1+ year of experience in a technical environment in the role of Customer Technical Support will be a plus.