IT Services Engineer

As an IT Support Engineer, you will be responsible for the installation and configuration of hardware and software, acting as an escalation point to our Service Desk and working with our 3rd line teams when required. As an experienced Engineer, you will provide support to the Business and work closely with other teams within IT Services and Infrastructure to ensure all services are delivered within set targets and to agreed standards. Your primary focus will be to support the Malta Business function alongside providing support where required to external offices. The day to day work is interesting, challenging and fast paced with a hardworking and delivery focused Company ethos. The ideal candidate will have a broad set of technical skills and be ready to tackle some of technology’s greatest challenges. The IT Services team provides on-site support to employees, and this role involves working a shift pattern between the hours of 08:00-18:00 Monday to Friday, and 09:00-17:30 Saturday and Sunday.

Strong interpersonal and customer service skills. Excellent analytical and troubleshooting skills. Good attention to detail and well organised. Strong written and verbal communication skills. Ability to work independently with limited supervision. Commercial experience working within a service management function. Technical ability supporting and maintaining hardware and peripheral devices. Experience of using an ITSM Tool for tracking, change, requests, incident and problem jobs. Experience deploying, imaging and supporting Windows 11, Windows 10, macOS, Linux, and iOS and Android mobile devices. Experience supporting technologies from a diverse product stack including; Active Directory, Microsoft Exchange, Office 365, Teams, Citrix, Cisco and VMWare Workstation.