IN Associate- Workforce Management Analyst Fcom

About the role Assist with the forecast and capacity planning of global team based on service-level needs.(Chats, Calls, emails, social media) The WFM analyst will help with building workforce management models to match the specific needs of the regions.  Main responsibilities include demand capacity updates, Ad Hoc headcount calculations, facilitate game-planning meetings and support of new launches. What you'll be doing Communicate to stakeholders on performance and challenges i.e. provid

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