Hostess, F&B

REQ13084 Hostess, F&B (Open) POSITION SUMMARY: The Hostess, F&B is responsible for providing service assistance in an assigned Outlet to ensure the highest level of food and beverage service and guest relations in accordance with City of Dreams Mediterranean vision, values and objectives. PRIMARY RESPONSIBILITIES: Works in an assigned Outlet, ensuring all F&B Standard Operating Procedures are followed Assists in waiter, bartender, cashier or steward tasks if requested by the Outlet Supervisor Anticipates guests need and strives to exceed their expectations by following guidelines given by Management Manages and prepares the Outlet reservations, ensuring capacity meets the demand while detailed communication is passed on accurately Ensures all relevant information such as Guests’ special requests is communicated efficiently and in a timely manner Establishes rapport with all Guests to build loyal and satisfied customers Recognizes Guests, welcomes, smiles and maintains visual contact with every guest Performs tasks to ensure readiness of the Outlet Follows opening and closing procedures, by keeping the outlet clean and organized both at the front as well as the heart of the house Prepares working station and ensures all equipment is organized, clean and in well condition Exhibits a thorough understanding of all related services and products and the ability to recommend and upsell alternatives when appropriate Ensures that all products and services are delivered accurately and in a timely manner Holds a thorough knowledge of the casino and hotel layout in order to ensure that guest queries can be answered or referred promptly Ensures high standards of personal presentation and grooming Attends training sessions and meetings as and when required Adheres to all Company policies and procedures Reports accidents, injuries and unsafe work conditions to supervisors Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements KEY PERFORMANCE INDICATORS: Positive Customer feedback Good knowledge of products and services Continuous progress of Technical skills QUALIFICATIONS: Experience Minimum 2 years in a customer service role, preferable within the Hotel Industry Education High School diploma Qualifications related to the Hospitality Industry is an advantage Skills Excellent interpersonal and customer service skills Possesses strong organizational and time management skills Excellent command of English, Greek and other languages highly regarded PERSONAL COMPETENCIES: Achieves agreed objectives and accepts accountability for results Displays a high commitment to delivering results Communicates effectively Displays the highest level of integrity Ability to maintain discretion Self-motivated Approachable Melco Resorts & Entertainment Limited (“Melco”) is a developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia. Through the implementation of innovative products and services and by working hand-in-hand with globally renowned brands, Melco intends to offer the best entertainment experience that aims to appeal to a broad spectrum of customers and thereby become the leader of gaming industry in the region. In this endeavor, we have a number of projects currently underway or planned.

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