Host, Pool & Gym

REQ13763 Host, Pool & Gym (Open) POSITION SUMMARY: The Host, Pool & Gym is responsible for the cleaning of assigned areas, including Pool & Gym front of house and heart of house areas; and replenishing all the amenities in Pool & Gym areas and providing services guests within the property as assigned in accordance with Company service standards. PRIMARY RESPONSIBILITY: • Maintain knowledge of the Spa and Fitness Centre including the equipment maintenance and restocking of amenities. • Be able to walk guests and introduce the facilities and the “how to use” of each wet spa equipment and the pool & gym facilities. • Assist guests and visitors by taking enquiries and cancellations for Altira Spa conveying all information through to Spa Host or following up as required. • Ensure a high level of guest relations, service and communication by providing prompt and courteous service, anticipating guest needs and by establishing rapport with guests. • Convey messages to guests and visitors ensuring confidentiality is maintained for silent guests. • Maintain the Pool & Gym reception area according to five star standards ensuring retail products are displayed appropriately and all racks and shelves are neat and orderly. PRIMARY RESPONSIBILITY: • Read and update Spa Connect bulletin board daily and newspaper & magazine display to ensure they are current, neat and available at all times. • Provide Food & Beverage service to guests and maintain Food & Beverage areas, assist with monthly stock take of products. • Provide assistance to guests/visitors with towels, lockers and hotel amenities. • Check and clean all gym equipment and yoga room facilities daily. • Report and follow up all maintenance faults in the general Spa and Fitness Centre area. • Maintain constant surveillance of guests in the facility; acts immediately and appropriately to secure safety of guests and company’s properties in the event of emergency. • With/being trained with recognized life guard or first aid certification, provides emergency care and treatment as required until the arrival of emergency medical services. • Ensure highest standard of hygiene is maintained at all time. • Perform other reasonable job duties as assigned by supervisors from time to time. • Adhere to all Company policies and procedures. QUALIFICATIONS: Experience • 1 year related or customer service working experience in 5 stars hotel. Education • High school graduated or above. Skills / Competencies • Fluent in both written and spoken Cantonese / Mandarin and English. •Ability to work on flexible shift including overnight, weekends and holiday on rotation basis. • Must be able to work indoors and be exposed to various environments such as, but not limited to fragrances. • Competency with Computer usage. Advantageous Skills • Experience with Opera/Spa Connect is advantageous. • Qualified fitness trainer/life guard/first aid certification. Melco Resorts & Entertainment Limited (“Melco”) is a developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia. Through the implementation of innovative products and services and by working hand-in-hand with globally renowned brands, Melco intends to offer the best entertainment experience that aims to appeal to a broad spectrum of customers and thereby become the leader of gaming industry in the region. In this endeavor, we have a number of projects currently underway or planned.

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