Financial Operations Analyst

Stake is looking for an Operations Analyst - Financial Operations to join our Sao Paulo team in a fully remote capacity to support our Australian operations! We’re an Australian investing platform that helps ambitious people confidently grow their wealth. By offering seamless, immersive access to the share markets, we’ve empowered a new wave of investors. Stake has grown fast from a fintech startup into a robust financial services company. Today we have 750,000+ customers and more than A$5 billion under administration. At Stake, we break barriers in everything we do. Just like our customers, we’re driven by ambition. Our desire for continuous growth is what creates the collaborative and high-performance environment we work in. Though we’re spread around the world, we’re a unified team moving towards a shared vision: to unleash the investor in everyone. Join us as we continue to reshape the financial industry, inspiring investor confidence and celebrating our wins along the way. The Financial Operations team owns money movements, reconciliations, partner settlements and payment exception handling across our business. The team delivers accurate, compliant and auditable execution of cash and payment workflows while providing timely, customer-facing responses and partnering with Finance, Treasury, Product and Compliance to reduce operational risk. You will be a hands-on member of Financial Operations, responsible for day-to-day cash operations: owning the cash ops ticket queue, triaging and resolving deposit/payment exceptions and recalls, managing bank-partner escalations and rejects, supporting transaction loading and EOFY accounting tasks, and driving process and control improvements to reduce manual effort and risk. This role demands accuracy, strong stakeholder communication and an operational problem-solving mindset. You will be required to work Australian hours - 6pm - 2am BR time.

Minimum 3+ years in cash operations, payments, banking operations or financial operations. Experience in financial services/payments is highly desirable. Proven experience handling deposit recalls, payment exceptions, bank-partner escalations or transaction reconciliations is preferred. Strong attention to detail and demonstrable accuracy when working with financial data and reconciliations. Practical problem-solving skills with a methodical approach to investigating cash/payment issues end-to-end and escalating appropriately. Experience with ticketing systems (Zendesk or equivalent), spreadsheets (advanced Excel/Sheets) and basic accounting transaction workflows. Excellent written and verbal communication; able to manage partner and customer communications calmly and clearly. Ability to prioritise under pressure, own tasks through to completion and operate in a fast-moving fintech environment. Portuguese and English fluency (preferred for Brazil).