Field Service Engineer

Please note this position is for Austria - fully remote. This position is responsible for customer satisfaction while performing installation, support, and ongoing technical service in the field for various types of slot machines and related products. Individual is committed to the mission and principles of Aristocrat and the Customer Service organisation. Job Requirements You will be responsible for customer satisfaction while performing installation, support, and ongoing technical service in the field for various types of slot machines and related products. What you'll do Install, convert, issue resolution, repair and / or de – install as vital Gaming Machines, Signs, and gaming controllers. Responsible for the coordination of all installations and visitation schedules in conjunction with the Dept Head. Pre-plan, schedule and perform services activities assigned to geographic territory. Provide direct customer support for training, parts purchasing advice and preventative maintenance programs. Provide assistance to customers by telephone or in person regarding technical challenges and reports on trends, needs and service challenges to keep management advised. Liaison with customer representatives and management regarding product performance, service or installation scheduling, training, and operational issues. Lead service activities and service cases to ensure timely and successful resolution of customer concern(s). Carry out any other reasonable duties that may occur on an ad hoc basis and/or requested by management. Maintain a neat and tidy workplace at customer sites as well as monthly reporting on field issues and installations Monitor System related issues on one link, vertex bingo etc to ensure actions are taken to resolve the customer problem(s). Other duties as assigned. Include software burning as ongoing job. What we're looking for Electronics qualifications preferred. Industry related experience preferred. Demonstrate problem resolution skills and ability to learn. Successfully completed professional training courses or industry certification, if applicable. Understanding of all Microsoft Office Suite products. Must have excellent verbal and written communications and customer service skills. In depth understanding of Digital Electronics. Familiarity with networking technologies and issue resolutions. Must be organised, detailed, goal and results driven. Personal Attributes we are looking for The ability to collaborate and connect with all levels of management. Timely understanding and execution of instructions when assigned a task by a Department Head or designated individual overseeing installations. Build customer advocacy for Aristocrat Products and Service by delivering exemplary quality and performance as a leading supplyier in the gaming industry. Must be ready to travel on short notice, possibly for extended periods, and able to fly within EMEA any day. Must be willing to work extended hours, on call for dispatch and variable work shifts. Should be capable of performing a 2-person lift of a 110kg game onto stands, with a minimum 23kg lift alone. Self-motivated and self-disciplined. Must acquire gaming licenses in approved jurisdictions like Nevada Gaming Control Board and hold a valid passport and driver’s license. Ability to maintain confidentiality of information regarding the company, product, and employee information. Follow all lawful employer safety and health rules. Why Aristocrat? Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play. We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V World Leader in Gaming Entertainment Robust benefits package Global career opportunities Our Values All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen Travel Expectations Up to 50% Additional Information This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. Aristocrat Leisure Limited (Aristocrat) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games. Listed on the Australian Securities Exchange (ASX), Aristocrat (ASX code: ALL) is headquartered in Sydney, Australia, with over 7300 employees working in more than 20 locations across the globe. Aristocrat offers a diverse range of products and services including electronic gaming machines, casino management systems, mobile games and online real money games, including iLottery. Aristocrat has seven corporate functions and three reporting segments that span regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money gaming (Aristocrat Interactive). Our game and product portfolios collectively entertain millions of players worldwide every day. Across our global enterprise, Aristocrat aims to create long-term sustainable value for all stakeholders by upholding our core values and producing the world’s best gaming content. Our people-first mindset prioritises the safety and wellbeing of our people. We have ambitions to be an industry leader in responsible gameplay and we invest in employees’ development and offer career pathways, so they have what they need to do their best work at Aristocrat. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us every day. We are excited about the future of Aristocrat and united by our mission and we invite everyone to join us as we bring joy to life through the power of play! Aristocrat Leisure Limited or its affiliates worldwide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any protected characteristic, such as race, color, sex, religion, national origin, physical or mental disability, genetic characteristic, pregnancy, breastfeeding or related medical condition, sexual orientation, gender identity, gender expression, ancestry, citizenship, age, marital, military and veteran status, or any other characteristic prohibited by local, state/provincial or federal law. If you need assistance or accommodation applying for a position, please reach out to helpdesk-recruiting@aristocrat.com. At Aristocrat, sustainability is embedded in our strategy, operations and the values and culture of our teams across the globe. Our Sustainability report provides information on the progress we’ve made each year, across our four strategic sustainability pillars – Good Governance & Responsible Business, Empowering Safer Play (formerly responsible gameplay), Operational Sustainability & Climate, and People & Community. You can read more about our progress here: https://www.aristocrat.com/sustainability/

Visit https://aristocrat.wd3.myworkdayjobs.com/AristocratExternalCareersSite/job/Graz/Field-Service-Engineer_R0020857 for full job details and requirements.