Doorman

REQ13705 Doorman (Open) POSITION SUMMARY: The Doorman is responsible for delivering a quality customer service experience and enhancing guest satisfaction by acknowledging, welcoming, bids farewell, and greets with a smile all guests and visitors of the Hotel. The Doorman provides assistance with guest luggage, open/closing of car / hotel doors, and valet parking upon arrival and departure. PRIMARY RESPONSIBILITIES: Provides prompt, efficient, and professional customer service to guests of City of Dreams Manila by ensuring all guests are addressed in a polite and courteous manner as they enter and exit the hotel. Maintains current product knowledge of events and facilities of City of Dreams Manila, including gaming, spa, recreation, food & beverage and entertainment, ensuring guests receive accurate, timely information and advice. Keeps abreast with local happenings and provide accurate information when asked. Makes use of maps, information files, and drawings as needed. Provides clear directions for all guests traveling outside the hotel. Posts in designated lobby position to ensure readiness (proactive) to assist the guests. Builds relationships with guests to gain loyalty. Promotes positive guest relations at all times. Maintains all Forbes quality standards and procedures from guest’s pre-arrival, to guest’s arrival, to guest’s in-house stay to the guest’s departure. Handles guest requests / inquiries in a professional and helpful manner. Ensures smooth arrival and welcomes all guests with a smile. Assists guest by removing the luggage from the car. Loads the car with the luggage. Tags appropriately the luggage to ensure seamless delivery to the guestroom. Observes and notes guest preferences. Resolves guest challenges to the guest satisfaction. Confirms all guest transportation and destinations. Directs traffic at the porte-cochere and assists with valet parking as needed. Maintains the City of Dreams Manila driveway, ensuring that a safe and orderly environment is maintained at all times. Remains responsible for ordering and directing all traffic through the driveway including Taxi’s, Limousines and arranging valet parking for guests as required. Ensures that all guest’s luggage are retrieved from vehicle in a timely and efficient manner and transferred to the Bell Desk for labeling. Requires to assist the Bell Attendants when required. Attends to daily briefings and departmental meetings. Adheres to all Company policies and procedures. Performs ability to lift minimum of 30 Kg and follows the correct safe manual handling and lifting techniques. Performs ability to stand for long periods of time. Identifies and implements best practices both in the Concierge department work area as well as throughout the hotel. Reduces waste materials and supplies by adhering to the Company’s guideline on re-using and recycling. Conserves water and energy when possible. Adheres to set procedures for attendance and timekeeping. Participates in the Company’s Corporate Social Responsibility program. Adheres to the established and specified uniform, grooming, hygiene and personal appearance standards. Reports and turns over lost and found articles to the Housekeeping office, following required procedures at all times. Ensures and maintains confidentiality of all guest’s information and pertinent hotel data. Reports accidents, injuries, unsafe work conditions and/or security issues to supervisors/Manager. Reports suspicious vehicles and individuals entering the Hotel. Assists the Hotel Emergency Response Team in responding to emergencies; involvement is guided and /or limited per Hotel’s Emergency Procedures. Maintains the highest standard of professionalism, ethics, and attitude towards guests and colleagues. Performs ability to work flexible hours including weekends, evenings, overnight, and public holidays. Performs other reasonable job duties as assigned by supervisors from time to time. QUALIFICATIONS: Experience No previous experience is required. Education High school diploma or equivalent professional training. Skills / Competencies Strategic minded and customer-oriented Must have and maintain a valid driver’s licence. Above 6’ tall. Pleasant and pleasing personality Displays a high commitment to improving customer service Ability to communicate in basic English Ability to carry heavy items (luggage) without losing composure (minimum 30Kg) Confident Extroverted Other Attributes Confident Ability to work on flexible shift, weekends and holiday on rotation basis Melco Resorts & Entertainment Limited (“Melco”) is a developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia. Through the implementation of innovative products and services and by working hand-in-hand with globally renowned brands, Melco intends to offer the best entertainment experience that aims to appeal to a broad spectrum of customers and thereby become the leader of gaming industry in the region. In this endeavor, we have a number of projects currently underway or planned.

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