Customer Support Representative

Handle end users’ queries in live chat and ensure prompt response. Inform end-users in the live chat about any service irregularity. Resolve any ‘end-users’ disputes in the live chat and escalate to the next level of support for higher level of intervention and log in complaints if the technical verification of the 1st line Customer Support is required. To verify and ensure the quality of operators’ service from the end user’s perspective. To communicate with operators and handle incoming requests via e-mail and the Ticketing system. To mediate between Technical Department and operators and to keep operators informed about any service irregularities. To provide resolutions of the investigated cases to the operators. To cooperate with the next level of Technical Support.

Must be based in Bangkok or Manila, iGaming experience would be a plus, PSP experience is a major plus, Fluent in spoken and written English and Mandarin, High sense of responsibility, The ability to accurately fulfil the direct management orders and work tasks, The ability to work in a team, The ability to work in shifts (including some nights), Good attention to detail.