Customer Support Representative – English Speaker

As a Customer Support Representative, you will interact with customers and assist them with their inquiries. You would be representing the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts. Your responsibilities include effectively communicating with customers in their designated language, providing an outstanding client experience, and resolving issues on first contact. You will resolve product and service issues by clarifying customer complaints, determining the origin of issues, identifying and explaining the best course of action, and following up to assure resolution. Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way is essential. You will also escalate requests where needed, thoroughly investigate player concerns, promote a “Safer Gaming” philosophy, and stay up to date on rules, processes, and licensing needs. Contributing to collective effort by achieving necessary results and going above and beyond when engaging customers is expected. Additionally, you will take part in the Onboarding Programs.

English fluency, proven customer service experience is welcomed but not mandatory, strong communication/public relations along with active listening skills, customer orientation, ability to adapt and respond to diverse sorts of characters, proficiency working on computers and touch typing, ability to perform under pressure, accountability and conscientiousness.