Customer Success Manager

Skip to main content Language Deutsch English Español Français View profile Employee Login Culture Locations Teams Open Roles Language Deutsch English Español Français View profile Employee Login Culture Locations Teams Open Roles Culture Locations Teams Open Roles Language Deutsch English Español Français View profile Employee Login Search by Keyword Search by Location Show More Options Loading... City All Country/Region All Clear Select how often (in days) to receive an alert: Create Alert × Select how often (in days) to receive an alert: Customer Success Manager Apply now » Date: 24 Mar 2026 Location: Jacksonville, FL, US, 32256 Company: Paysafe The Customer Success Manager (CSM), Direct Merchants, is responsible for managing and growing B2B merchant relationships, ensuring a seamless customer experience across the lifecycle. The CSM drives satisfaction, retention, and operational excellence by acting as a trusted advisor and collaborating cross functionally to deliver value. This role operates independently but in alignment with senior peers and leadership. Key Responsibilities Owner and manage a portfolio of B2B merchant accounts, ensuring high satisfaction and retention Serve as the primary point of contact for operational and strategic customer needs Develop a working understanding of customer goals and translate them into actionable plans Monitor customer health using tools like Salesforce and proactively address risks Coordinate with internal teams (Sales, Product, Support) to resolve issues and deliver solutions Identify and escalate growth opportunities to Relationship Management or Sales Deliver onboarding, training, and best practices to customer teams Respond to customer inquiries with a focus on timely, effective resolution Track and report on customer performance metrics and engagement Stay informed on product updates and communicate relevant changes to customers Contribute to internal knowledge sharing and process improvement initiatives Experience and Qualifications 2-4 years in customer success, account management, or support roles Experience working with B2B clients, ideally in payments or fintech Familiarity with platforms like Stripe, PayPal, Square, or similar Understanding of customer success principles and tools Ability to manage multiple priorities and collaborate cross functionally Candidate Attributes Strong communication and interpersonal skills Analytical and detail-oriented mindset Customer-first approach with a proactive attitude Team player with adaptability and a fast-paced environment Interest and merchant services and payment technologies Nearest Major Market: Jacksonville Apply now » Find similar jobs: Ver Todas las Categorías, Opérations, Operations, Operaciones, All Open Jobs About us Culture Support News Developers Blog Contact Company Awards Copyright © 2026 Paysafe Holdings UK Limited. All rights reserved. Paysafe Financial Services Limited (FRN: 900015), Skrill Limited (FRN: 900001) and Prepaid Services Company Limited (FRN: 900021) are all authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money and payment instruments. Paysafe Payment Solutions Limited, trading as Paysafe, Neteller, Skrill, Rapid Transfer and Skrill Money Transfer, is regulated by the Central Bank of Ireland. Paysafe Prepaid Services Limited, trading as PaysafeCard, my PaysafeCard, PaysafeCard Mastercard and PaysafeCash, is regulated by the Central Bank of Ireland. The NETBANX® trademark is a property of Paysafe Holdings UK Limited. Paysafe Payment Processing Solutions LLC is a registered ISO of Deutsche Bank AG, New York, NY; Citizens Bank, N.A., Providence, RI; PNC Bank, N.A., Pittsburgh, PA; Wells Fargo Bank, N.A., Concord, CA; Woodforest National Bank, Houston, TX; BMO Harris Bank, N.A, Chicago, IL; and Merrick Bank, South Jordan, UT. Paysafe Merchant Services Corp. is a registered Independent Sales Organization/MSP of Fifth Third Bank, N.A., Cincinnati, OH, USA; Citizens Bank, N.A., Providence, RI; PNC Bank, N.A., Pittsburgh, PA; and Merrick Bank, South Jordan, UT. Paysafe Merchant Services Inc operates as an Independent Sales Organization (ISO) of Fiserv Canada Ltd. Neteller and Net+ are registered trademarks of Skrill Limited. Skrill is a registered trademark of Skrill Limited. The Paysafe® trademark is the registered property of Paysafe Holdings UK Limited. PaysafeCard is a registered trademark of Paysafecard.com Werkarten GmbH. Net+ and Skrill Prepaid Mastercards are issued by Paysafe Financial Services Limited and PaysafeCard Mastercard Cards are issued in the EEA by Paysafe Prepaid Services Limited as an affiliate member of Prepaid Services Company Limited and in the UK by Prepaid Services Company Limited, each pursuant to licences from Mastercard International. Mastercard is a registered trademark of Mastercard International. The Paysafe logo is a registered trademark in the United States. The Clover name and logo are owned by Clover Network, Inc. a wholly owned subsidiary of First Data corporation, and are registered or used in the U.S. and many foreign countries. These registered trademarks are also utilized by Fiserv Canada Ltd. All trademarks, service marks, and brand names mentioned in this document are the exclusive property of their respective owners.

2-4 years in customer success, account management, or support roles Experience working with B2B clients, ideally in payments or fintech Familiarity with platforms like Stripe, PayPal, Square, or similar Understanding of customer success principles and tools Ability to manage multiple priorities and collaborate cross functionally Candidate Attributes Strong communication and interpersonal skills Analytical and detail-oriented mindset Customer-first approach with a proactive attitude Team player with adaptability and a fast-paced environment Interest and merchant services and payment technologies Nearest Major Market: Jacksonville