Customer Success Manager

Аbout Playtech     Playtech São Paulo is a subsidiary of the industry's leading technology company Playtech.Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience. As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: www.playtechpeople.com and www.playtech.com
 
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices. 

Lead and coordinate client meetings regarding existing and new projects to ensure successful collaboration. Implement the company’s account management strategy. Effectively present data and promote the company’s products and services. Oversee and coordinate the work of teams involved in relevant projects. Collaborate with internal teams and partners to develop strategic plans and ensure Key Performance Indicators (KPIs) are met. Inform clients about the latest technical, networking, and IT tool enhancements that impact service quality. 

BENEFITS:  Health Insurance – Bradesco (employee and direct dependents).  Caju Multi Benefits Card. Prudential – Life Insurance. 

Understanding and practical knowledge of account management and business relationships. Strong networking, collaboration, and negotiation skills. The ability to analyze data and make data-driven decisions in your daily work. Effective problem-solving skills. The ability to learn quickly and work independently. Excellent presentation skills. A detail-oriented personality. Proficiency in MS Office (advanced user level). Strong English communication skills, including the ability to express ideas clearly in both speech and writing, and to communicate effectively with international colleagues and clients. Work experience in iGaming or a related field involving client relationship management will be considered an advantage.