Community & CS Manager - Poker Live Events

Our client, a leading name in online poker, is looking for a passionate and people-focused Community & Customer Service Manager for Poker Live Events to join the London team. You will be the face of the brand at live tournaments and activations, building relationships with players and delivering best-in-class support. The role is London-based with hybrid working arrangements and will require travel across the UK for live events. Relocation is not offered, so you should be local or already based in the UK. Live Events & Community Engagement Represent the brand at UK live poker events as a knowledgeable ambassador, build strong player relationships, support event operations, assist with on-site promotions, gather feedback, and share insights to improve the experience. Customer Support (Events & Office-Based) Act as on-site lead for players needing help with their online accounts; resolve issues, escalate complex cases, maintain detailed case documentation, issue rewards, and manage player surveys. Regulatory & Compliance Knowledge Demonstrate strong understanding of UK gambling regulations, including AML procedures; ensure all interactions and promotions comply with requirements. Collaboration Work with the UK Events team, Social Media Manager, Promo Staff, Marketing, and global Customer Support to ensure consistent service and share community feedback. What you will need Proven experience in Customer Support in online poker or gambling; strong knowledge of UK regulations; genuine passion for poker; excellent interpersonal and communication skills; comfortable speaking to players face-to-face; calm and solutions-focused; strong organisational skills; willingness to travel across the UK for events including evenings and weekends. In return, you will join a high performing team in a fast growing sector, with opportunities to develop your skills, work with iconic live events, and travel across the country. Our client offers a supportive environment, a hybrid work setup, and access to ongoing professional development.

. Collaboration Work with the UK Events team, Social Media Manager, Promo Staff, Marketing, and global Customer Support to ensure consistent service and share community feedback. What you will need Proven experience in Customer Support in online poker or gambling; strong knowledge of UK regulations; genuine passion for poker; excellent interpersonal and communication skills; comfortable speaking to players face-to-face; calm and solutions-focused; strong organisational skills; willingness to travel across the UK for events including evenings and weekends. In return, you will join a high performing team in a fast growing sector, with opportunities to develop your skills, work with iconic live events, and travel across the country. Our client offers a supportive environment, a hybrid work setup, and access to ongoing professional development.