Business Account Manager Middle

SOFTSWISS continues to expand the team and is looking for a Business Account Manager. We need a true, experienced and accomplished professional who shares our culture and values. You will be responsible for building and maintaining strong, long-term relationships with clients, ensuring their satisfaction and business growth. By deeply understanding their operations, challenges, and goals, you will act as a trusted partner, developing strategic plans and delivering tailored solutions in collaboration with internal teams. Key responsibilities include establishing and nurturing strong long-term relationships with clients, understanding client business specifics, identifying potential issues and proposing solutions, creating client development plans and strategies, and ensuring general client satisfaction and growth in collaboration with the casino platform team. You will also be responsible for resolving ongoing issues and tracking key project metrics.

English B2, Russian B2, strong communication, negotiation and team collaboration skills, strong knowledge of IT industry and major processes, 2+ years in account management and/or customer success management, previous experience with creating and implementing strong relationships with clients.