BG Associate - Operations Support with Portuguese or French, or Spanish

About the role As an Operations Support, you will be responsible for developing reports to optimize fraud detection and operational efficiency, maintaining and improving internal SOPs, tools and knowledge base, and monitoring payment systems and PSPs (Grafana, Slack) for real time alers. What you'll be doing Handling day-to-day backend operations including query resolution, content management and escalations Monitoring and managing Customer Service operations Analyse Customer Service processes a

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