Bellman

REQ12496 Bellman (Open) POSITION SUMMARY: The Bellman is responsible for delivering a positive and quality customer service experience through acknowledging, welcoming, bidding farewell, and greet with a smile all guests and visitors of the hotel, assisting guests with the delivery and pick-up of luggage, parcels, and messages, ensuring maximum guest satisfaction and maintaining professional standards of services. PRIMARY RESPONSIBILITIES: Provides prompt, efficient, and professional customer service to guests of City of Dreams Mediterranean by ensuring all guests are addressed in a polite and courteous manner as they enter and exit the hotel by maintaining all set standards Assists with guest luggage, open/closing of car / hotel doors, and valet parking upon arrival and departure Builds relationships with guests to gain loyalty by promoting positive guest relations and guest preferences Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures Maintains product knowledge of events and facilities of City of Dreams Mediterranean, including gaming, spa, recreation, food & beverage and entertainment, ensuring guests receive accurate, timely information and Establishes a rapport with guests, answers their queries and resolves problems arising from guest complaints in a timely manner and to the guest’s satisfaction Tags, assists loading / unloading of luggage into vehicle at porte-cochere Ensures smooth handling/delivery of luggage, newspapers, parcels, messages in a timely manner, parks cars as needed by checking guest’s name and room number while escorting guests to rooms when appropriate Records all transactions in log books including guest name, room number, time received, and time completed Conducts room drops and room moves as required Ensures master keys are handled with the utmost care to ensure the safety of our guests. Ensures all bell carts and hand trolleys are cleaned after every shift Attends to daily briefings and departmental meetings Attends scheduled employee training and periodic reviews on generic hotel and departmental specific responsibilities Ensures work area is always clean and neat including the proper maintenance of all equipment needed to perform daily tasks, reporting of malfunctioning or maintenance deficiencies to appropriate area Maintains the highest standard of professionalism, ethics, and attitude toward guests and colleagues. Performs other reasonable job duties as assigned by supervisors from time to time KEY PERFORMANCE INDICATORS: Excellent knowledge of all products and services offered by City of Dreams Mediterranean Continuous progress of Technical Skills Positive Customer Feedback QUALIFICATIONS: Experience 1 year of previous experience in a similar role will be considered an advantage Education High school diploma or equivalent professional training Skills Excellent interpersonal and customer service skills Professional written communication skills Excellent command of Greek and English PERSONAL COMPETENCIES: Achieves agreed objectives and accepts accountability for results Displays a high commitment to delivering results Leads others to achieve business objectives Communicates effectively Displays the highest level of integrity Ability to maintain discretion Self-motivated Approachable Melco Resorts & Entertainment Limited (“Melco”) is a developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia. Through the implementation of innovative products and services and by working hand-in-hand with globally renowned brands, Melco intends to offer the best entertainment experience that aims to appeal to a broad spectrum of customers and thereby become the leader of gaming industry in the region. In this endeavor, we have a number of projects currently underway or planned.

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