Analyst - Config Operations Specialist

Job Description At Aristocrat, we believe in harnessing the power of play to bring happiness to life. As a Senior Config Ops Specialist, you'll play a crucial role in our mission, ensuring that our configuration operations run flawlessly. This is an outstanding opportunity to join a world-class team dedicated to innovation and quality. You’ll be at the forefront of our operations, working closely with various departments to streamline processes and deliver outstanding service. This role offers a chance to create a significant impact within an ambitious and encouraging company culture! What You'll Do 1-2 years of experience in Managing time effectively to ensure all configuration orders are completed by the end of the day. Constantly monitor your assigned queue to maintain a duration of 6 calendar days or less. Back up the Config Ops Supervisor in queue management and case assignment. Assist with QC case management and overflow quality checks. Train new hires in Config Ops, focusing on EGM build, conversion, and sign-only requests processes. Perform peer-to-peer quality checks within the EGM build, conversion, and sign-only spaces. Collaborate with Inside Sales and the Sales team to address any questions or concerns. Work with Marketing and ERP to ensure accurate hardware and software selections. Conduct root cause analysis for any quality errors, internal or external. Coordinate expedite requests from Inside Sales and the Master Scheduler, prioritizing accordingly. Respond to customer order status requests from Sales and Production Scheduling. Address requests from Production and Quality related to configuration. Promote positive communication with Sales to improve timely delivery to customers. Participate in daily meetings with Config Ops leadership to discuss schedule and material availability. Support other projects and perform duties as assigned. What We're Looking For Have 1-3 years of Proven leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively at all organizational levels. Proficiency in using order management systems (e.g., ERP, CRM) and analytical tools to analyze data, track performance metrics, and make data-driven decisions. Experience with SalesForce and D365 is preferred. Knowledge of regulatory requirements and industry standards related to order management, compliance, and risk management. Advanced proficiency in Microsoft Office Suite, particularly in Excel and Access. Outstanding English language skills. Why Aristocrat? Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play. We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V World Leader in Gaming Entertainment Robust benefits package Global career opportunities Our Values All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen Travel Expectations None Additional Information At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. Aristocrat Leisure Limited (Aristocrat) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games. Listed on the Australian Securities Exchange (ASX), Aristocrat (ASX code: ALL) is headquartered in Sydney, Australia, with over 7300 employees working in more than 20 locations across the globe. Aristocrat offers a diverse range of products and services including electronic gaming machines, casino management systems, mobile games and online real money games, including iLottery. Aristocrat has seven corporate functions and three reporting segments that span regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money gaming (Aristocrat Interactive). Our game and product portfolios collectively entertain millions of players worldwide every day. Across our global enterprise, Aristocrat aims to create long-term sustainable value for all stakeholders by upholding our core values and producing the world’s best gaming content. Our people-first mindset prioritises the safety and wellbeing of our people. We have ambitions to be an industry leader in responsible gameplay and we invest in employees’ development and offer career pathways, so they have what they need to do their best work at Aristocrat. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us every day. We are excited about the future of Aristocrat and united by our mission and we invite everyone to join us as we bring joy to life through the power of play! Aristocrat Leisure Limited or its affiliates worldwide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any protected characteristic, such as race, color, sex, religion, national origin, physical or mental disability, genetic characteristic, pregnancy, breastfeeding or related medical condition, sexual orientation, gender identity, gender expression, ancestry, citizenship, age, marital, military and veteran status, or any other characteristic prohibited by local, state/provincial or federal law. If you need assistance or accommodation applying for a position, please reach out to helpdesk-recruiting@aristocrat.com. At Aristocrat, sustainability is embedded in our strategy, operations and the values and culture of our teams across the globe. Our Sustainability report provides information on the progress we’ve made each year, across our four strategic sustainability pillars – Good Governance & Responsible Business, Empowering Safer Play (formerly responsible gameplay), Operational Sustainability & Climate, and People & Community. You can read more about our progress here: https://www.aristocrat.com/sustainability/

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