The Gambling Commission’s (GC) investigation into Allwyn is still ongoing despite the operator’s claims it has met all requirements tied to the Fourth National Lottery Licence.
Allwyn assumed control of the National Lottery in February 2024, having first been awarded the licence by the GC in 2022.
A condition of the licence was that Allwyn delivered full functionality of the National Lottery product by February 2025.
However, the GC cited “delays in Allwyn achieving full implementation” in its annual report in July 2025 , which led to enforcement action being taken.
Allwyn had flagged potential enforcement action its annual report published in May 2025 but in a fresh update to the case, published on Monday, 23 March, the operator stated that it had now fully complied with the GC’s requirements.
The statement said: “Allwyn completes biggest transformation of National Lottery retail operations, gaming systems and online capabilities since its launch in 1994 and satisfies the Gambling Commission that the requirements for Fully Implemented Commencement (‘FIC’) as detailed under the Enabling Agreement have been achieved.”
This came after Allwyn had undertaken a retail and digital overhaul of the National Lottery, with £450m being committed to update the product.
However, a GC spokesperson revealed to EGR that the GC’s case into Allwyn “has not yet concluded”.
Within the Enabling Agreement (EA) entered into by both parties, the GC stipulated it would only grant Allwyn the National Lottery licence “if and when the incoming licensee had complied with its obligations of the EA and fully implemented its application”.
Said application was defined as Fully Implemented Commencement (FIC) within the document.
The same document noted that the licence had been granted to Allwyn before FIC was fulfilled, and that the EA would continue until implementation was achieved.
The agreement reads: “The EA places specific requirements on the licensee to ensure that FIC is achieved whereas the licence is largely based on the achievement of outcomes based on a fundamental proposition of FIC having been achieved.
“Any delay in achieving FIC, or failure to achieve FIC as contemplated by the EA and the licensee’s application could have a direct and adverse impact on the achievement of the Commission’s statutory duties such as the protection of players, ensuring the propriety of the National Lottery and the maximisation of returns to good causes.”
The National Lottery underwent a major overhaul of its digital platform in January. However, some delays meant the app remained down for longer than expected.
This included migrating roughly 12 million player accounts to a new account management system.
The new product offering included the largest-ever range of National Lottery games, better player protection tools and an upgraded UI.
Part of the revamp also involved Allwyn UK naming Bridget Lea as its new managing director for retail in January.
Earlier this month, Allwyn UK also announced the launch of its new in-house creative and content studio, Studio 59, created to bolster its marketing efforts for The National Lottery.
The post Gambling Commission probe into Allwyn remains open despite compliance claims first appeared on EGR Intel.
Regulator tells EGR case has “not yet concluded” even as operator insists it has met Fourth National Lottery Licence requirements
The post Gambling Commission probe into Allwyn remains open despite compliance claims first appeared on EGR Intel.