The Netherlands Gambling Authority (KSA) has handed licensed operator 711 a €886,000 (£764,626) fine for duty of care failings between 2022 and 2024.
The penalty comes after the regulator investigated 10 players registered with the operator and found examples of high losses, large activity day figures and betting through the night.
The KSA said violations were found among all 10 players.
The regulator claimed 711 did not “properly analyse users’ gambling behaviour and did not take the appropriate measures to intervene” when required.
“As a result, players’ gambling behaviour could get out of control, which could lead to significant losses for some players,” the regulator noted.
The KSA awarded 711 a five-year licence to operate in the Netherlands in March 2022.
The regulator said the operator either intervened too late, or did not take action at all when players presented with harmful behaviours.
In one example, a player lost €78,000 in one day and recorded a net loss of more than €40,000 in four days.
The KSA said the user was “able to continue gambling unhindered” despite the presence of harm indicators.
Another user lost €64,000 in 24 hours, while repeated warning signals such as large deposits, high losses and spending limits being reached multiple times were not acted upon.
The penalty issued against 711 comes after the KSA has dished out several penalties to illegal firms in recent months.
Optdeck, the entity behind Unibet in the Netherlands, was the last licensed business to face regulatory action in April.
The KSA issued a directive regarding violations of anti-money laundering and counter-terrorist financing (AML/CTF) rules, although no fine was handed down.
Michel Groothuizen, KSA chair, said: “We have observed that not all providers implemented their duty of care equally well from the opening of the market.
“We have therefore conducted additional investigations, which are now resulting in various duty of care fines.
“At the same time, we have further tightened the requirements regarding the duty of care to prevent excesses such as those we are seeing here in the future.”
In a statement issued to CasinoNieuws, 711 CEO Tom De Backer said: “We have always taken and fulfilled our duty of care extremely seriously since our entry into the Dutch market.
“We attach enormous importance to the protection of our players, and it has always been our mission to safeguard every player from problematic gambling behaviour.
“We respect the KSA’s analysis, but regret the fine, as we have always acted with good intentions within the limits of the legal frameworks in force at the time.
“This is something we continue to do constantly and with full commitment to this day, to ensure the continuous optimisation of the fulfilment of our duty of care and responsible gaming procedures.”
The post Dutch regulator issues local operator 711 with a €886,000 penalty first appeared on EGR Intel.
KSA slaps operator with fine over duty of care failings across a two-year period, as regulatory focus homes back in on licensed sector
The post Dutch regulator issues local operator 711 with a €886,000 penalty first appeared on EGR Intel.