Buzz Bingo CEO Dominic Mansour has hit out at recent UK tax rises and the rollout of financial risk assessments (FRAs), branding elements of the regulatory regime “naive” and a “complete mess” that ignore common sense and hard evidence.
Speaking on the latest episode of EGR’s Power Seat podcast, now available to subscribers, Mansour said the rise in remote gaming duty to 40% had been “a big blow” that has only been partially offset by the benefit of April’s abolition of bingo duty, forcing the operator to scale back UK investment.
“It frustrates the hell out of me,” he remarked, pointing to the Netherlands as a cautionary tale after tax increases in the European country tipped the market past the Laffer Curve and reduced overall revenue.
On FRAs, Mansour argued the system penalises customers inconsistently. “It’s strange to think that intelligent, well-educated people are making decisions where they ignore evidence,” he said.
Elsewhere, Mansour hailed the impact of insight gathered directly from customers.
Watching players in a Glasgow club repeatedly check tablet battery icons revealed devices weren’t lasting a full session, despite company data suggesting otherwise, while in Poole, a customer’s complaint that “my device has fallen off the network again” exposed a wider Wi-Fi fault across 92 clubs, costing millions to fix.
“You’ve got to see it to believe it,” Mansour added.
Check out the full episode above.
The post Dominic Mansour: Higher taxes leave less to invest in the UK first appeared on EGR Intel.
In the latest episode of Power Seat, the CEO of Buzz Bingo speaks to EGR’s Dan Thomas about his frustration at recent tax and regulatory decisions in the UK, receiving valuable insights direct from customers, and plenty more
The post Dominic Mansour: Higher taxes leave less to invest in the UK first appeared on EGR Intel.