The Netherlands Gambling Authority (KSA) has fined LeoVegas €500,000 (£437,000) for “failing to adequately protect players”.
The KSA said LeoVegas neglected to comply with its duty of care towards customers between October 2023 and May 2024.
Several customer files from LeoVegas were obtained and the regulator found all of them showed shortcomings in the operator’s intervention processes to prevent gambling-related harm.
For example, one player deposited and lost tens of thousands of euros in a short period without a timely interaction by the operator.
Other interventions made to customers were not always effective, according to the KSA. For example, another customer showing signs of excessive gambling initially received just a pop-up alert, which would have been “easy for the player to dismiss”
Michel Groothuizen, chairman of the KSA board, said: “Duty of care is an essential component of the broader spectrum of player protection.
“Providers must respond appropriately to excessive gambling. Significant losses in a short period of time are a key indicator of this.
“We have intensified our oversight of this duty of care and are taking a firm stance against gambling providers, as such a crucial element cannot be neglected.”
Earlier this month it was revealed JOI Gaming received a €400,000 penalty in December 2024 (the penalty only came to light because of a preliminary injunction) for using celebrity role models in one of its advertising campaigns.
The regulator has also announced today, 22 December, it has issued a warning to SCGO Limited, which operates the Vbet brand in the Netherlands, for shortcomings pertaining to the country’s Money Laundering and Terrorist Financing (Prevention) Act (WWFT).
In April 2025, the KSA launched a WWFT investigation into Vbet, which identified “several” shortcomings.
The regulator found that Vbet was not adequately implementing its company-wide risk assessment, monitoring player transactions, aligning established policiesor recording risk profile in customer files.
The KSA noted Vbet cooperated and proactively developed a recovery plan during the investigation.
LeoVegas commented: “LeoVegas Group takes responsible gaming and our duty of care obligations very seriously.
“While we fully respect the regulatory framework in the Netherlands and always seek to work closely with our regulators, we disagree with the KSA’s findings and the fine remains under appeal.
“Since the KSA initiated the review, we have continued to develop and enhance our responsible gaming processes, which remain subject to ongoing evaluation and development.”
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Dutch regulator says timely action not taken after a customer deposited and “lost tens of thousands of euros in a short period”
The post KSA fines LeoVegas €500,000 over duty of care failures first appeared on EGR Intel.